How PulseVoice works
A complete voice AI platform built for event-driven automation. From trigger to outcome, every call is structured and observable.
Event-driven architecture
From event trigger to webhook delivery, every step is designed for reliability and observability.
Event Source
Your app, CRM, or webhook
Agent
Prompt, tools, knowledge
Voice Pipeline
ASR, LLM, TTS, telephony
Outcome
Summary, transcript, status
Webhook
Real-time delivery
Everything you need to build voice agents
A complete platform with all the components for production-grade voice automation.
Agents
Define personality, goals, and conversation flow with natural language prompts. Each agent is specialized for specific use cases.
Tools & Functions
Give agents abilities: check orders, book appointments, update CRM records. Define schemas, we handle the conversation.
Knowledge Base
Upload documents, FAQs, or product info. Agents retrieve relevant context during calls for accurate, grounded responses.
Policies & Guardrails
Set boundaries: allowed topics, escalation triggers, PII handling. Keep conversations safe and compliant.
Telephony
Built-in phone infrastructure or bring your own. Support for Twilio, Vonage, or custom SIP. Global coverage.
Analytics
Every call tracked: duration, sentiment, outcomes, errors. Debug traces for development. Dashboards for operations.
+23%
Resolution rate
4.6/5
Customer rating
-18%
Escalation rate
Conversation style adaptation
Our emotion engine analyzes conversation dynamics in real-time, adapting tone, pace, and responses for more natural, effective interactions.
Empathetic Responses
Agents detect frustration, confusion, or satisfaction and adapt their tone accordingly.
Adaptive Cadence
Speech pace adjusts based on context—slower for complex info, faster for confirmations.
Natural Pauses
Strategic silences for thinking, emphasis, and natural conversation rhythm.
Context Awareness
Remembers conversation history and adjusts behavior based on prior interactions.
Structured call outcomes
Every call ends with actionable data. No more guessing what happened—get structured results you can act on.
Booked
Appointment or meeting successfully scheduled
Qualified
Lead meets criteria and is ready for sales
Escalated
Complex issue routed to human agent
Paid
Payment collected or scheduled
Follow-up Scheduled
Customer requested callback at specific time
Ship voice automation this week.
Join hundreds of teams using PulseVoice AI to automate customer conversations and deliver outcomes at scale.